14B NCAC 17 .0108          CONSUMER CONTRACT AND DISCLOSURE REQUIREMENTS FOR ALARM SERVICES

(a)  Every person, firm, association or corporation licensed to engage in the alarm systems business in North Carolina who sells, installs, services, responds to or monitors electrical, electronic or mechanical alarm systems shall execute with the consumer a written contract in all transactions that consists of the following:

(1)           A description of the sales and services in brief, simple terminology;

(2)           The company's name, address and telephone number, the North Carolina Alarm Systems License Number, and the North Carolina Alarm Systems Licensing Board's address and telephone number.

(b)  Any person, firm, association or corporation licensed to engage in the alarm systems business in North Carolina by providing sales, installation, service, response, or monitoring to a consumer and who unilaterally terminates, causes to be terminated, or reasonably knows of the termination of the monitoring, response or service to that consumer shall provide notification to that consumer by verified personal service or certified mail at least 10 days prior to cessation of the services. This provision shall not apply to consumer-intiated action to terminate or upon consumer relocation.

(c)  Any person, firm, association or corporation licensed to engage in the alarm systems business in North Carolina by providing sales, installation, service, response, or monitoring to a consumer and who changes or causes to be changed the monitoring, response or service to that consumer shall provide written notification to that consumer of the change, the effective date, and the name, address and telephone number of the new provider.

History Note:        Authority G.S. 74D-2(a); 74D-5;

Eff. July 1, 1995;

Transferred and Recodified from 12 NCAC 11 .0123 Eff. July 1, 2015;

Readopted Eff. June 1, 2018.